Terms and Conditions
Please read these terms and conditions (“Terms”) carefully before using our website https://gramsandcals.com (referred to as the “Site”) and placing an order. By accessing or using the Site, you agree to be bound by these Terms.
1.Products and Orders
1.1 Product Descriptions: We strive to provide accurate descriptions and images of our snack bars and other products available for purchase. However, please note that actual colors, flavors, and packaging may vary slightly from what is displayed on the Site.
1.2 Placing Orders: By placing an order through the Site, you warrant that you have the legal capacity to enter into binding contracts. Once an order is placed, you will receive an email confirmation acknowledging your purchase.
Pricing and Payment
2.1 Pricing: All prices displayed on the Site are in Bahraini Dinar (BHD) unless otherwise stated. We reserve the right to modify prices at any time without prior notice. However, once an order is confirmed, the price for that specific order will not change.
2.2 Payment: We accept payment through secure online methods, including credit/debit cards and other authorized payment gateways. You agree to provide accurate and complete payment information when placing an order. We reserve the right to cancel or refuse any order if payment information is inaccurate, incomplete, or deemed fraudulent.
Delivery
3.1 Local Delivery (Bahrain): 2BD
Returns and Refunds
4.1 Returns: We take pride in the quality of our products. If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery. We may request supporting evidence, such as photographs, to facilitate the return process.
4.2 Refunds: Refunds will be issued at our discretion and may be provided as a replacement, store credit, or refund to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
Privacy
5.1 Data Collection: We collect and store personal information provided by you during the ordering process, such as your name, address, email address, date of birth and contact number. We use this information solely for the purpose of processing and delivering your order and may also be used for getting your feedback. By using the Site and providing your personal information, you consent to the collection, use, and storage of your information as described in our Privacy Policy.
5.2 Data Security: We take reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5.3 Third-Party Services: We may use third-party services, such as payment gateways and shipping providers, to facilitate order processing and delivery. These services have their own privacy policies and we recommend reviewing them for further information on how your personal data is handled.
5.4 Marketing Communications: With your consent, we may occasionally send you marketing communications regarding our products, promotions, or updates. You can opt out of receiving these communications at any time by contacting us or using the unsubscribe link provided in the communication.
Intellectual Property
6.1 All content on the Site, including but not limited to text, graphics, logos, images, and product information, is the intellectual property of Grams & Cals Healthy Snacks. You may not use, reproduce, distribute, modify, or create derivative works without our prior written consent.
Limitation of Liability
7.1 To the extent permitted by law, Grams & Cals Healthy Snacks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use the Site, products purchased, or any actions or omissions related to the shipping and delivery process.
1.Contact Information
8.1 In compliance with EU regulations, the following contact information is provided:
Grams & Cals Healthy Snacks
Email: gramsandcals@gmail.com
WhatsApp: +97335580340